Do you have an exchange policy? Flawless Lashes by Loreta

Do you have an exchange policy?

We don’t offer exchanges, only refunds. You have 28 days from the date of delivery receipt to return the item. You must contact us within 14 days of receiving the goods and another 14 days to return the goods once you’ve told us. Simply return your original order for a refund and place a new order.

We only refund goods that have not been used, or damaged on delivery, or defective items. We cannot accept used or opened goods to be refunded.

We do not accept returns or exchanges for any samples.