How to return your goods?

Return address: Flawless Lashes Ltd, Unit 2, Oak Cottage, County Oak Way, Crawley, West Sussex, RH11 7ST.

The following information will be required when returning your goods:

  • Confirmation email containing your Order number FLnnnn
  • Reason given for returning the goods.
  • Receipts showing any return postal charges if you are claiming a full refund for damaged, faulty or incorrectly delivered goods.


  • In UK, if you are returning the goods with Royal Mail, it may take up to 5 working days for your parcel to reach us.
  • Allow 5-20 days for your parcel to reach us if parcel has been sent from overseas.
  • Returned items will be processed within 2 working days of receipt.
  • Reasonable care must be taken when packaging the parcel and returning it so that goods are not damaged in transit.
  • You are advised to use a carrier that offers both traceability and insurance.