Return address: Flawless Lashes Ltd, Unit 2, Oak Cottage, County Oak Way, Crawley, West Sussex, RH11 7ST.
The following information will be required when returning your goods:
- Confirmation email containing your Order number FLnnnn
- Reason given for returning the goods.
- Receipts showing any return postal charges if you are claiming a full refund for damaged, faulty or incorrectly delivered goods.
- In UK, if you are returning the goods with Royal Mail, it may take up to 5 working days for your parcel to reach us.
- Allow 5-20 days for your parcel to reach us if parcel has been sent from overseas.
- Returned items will be processed within 2 working days of receipt.
- Reasonable care must be taken when packaging the parcel and returning it so that goods are not damaged in transit.
- You are advised to use a carrier that offers both traceability and insurance.