I think my mail is lost, what should I do?

According to Royal Mail, UK orders are not deemed to be missing until 10 working days from the date of dispatch.

International Tracked and/or Signed Delivery parcels are not deemed to be missing until 20 working days (for the items posted in Europe) or 25 working days (for items to the rest of the world) from the date of dispatch.

CLICK HERE TO LEARN MORE ABOUT INTERNATIONAL CLAIMS

A working day is deemed Monday to Friday. Contact our customer service team to inform about delayed delivery. If item is not delivered within the above timescales, our customer service team will contact Royal Mail to submit lost parcel claim.

NOTE: No refund will be issued until we hear back from Royal Mail, parcel may still be in transit. If you urgently need the items you have ordered, place a new order. We will issue a full refund upon confirmation receipt from Royal Mail that parcel is lost.

CLICK HERE TO CONTACT CUSTOMER SERVICE