Privacy policy

Flawless Lashes Limited (“we”, or “us”, or “our”) is a company registered in England and Wales under company registration number 09215851 with our registered office address at Unit 2 Oak Cottage, County Oak Way, Crawley, RH11 7ST. Our VAT number is GB198648929. We operate www.flawlesslashesbyloreta.com (the “Site”). In this Privacy Policy, references to “you” mean any person submitting any data to us or the Site.

If you have any comments or suggestions, please send them by post or by email sent to info@flawlesslashesbyloreta.com. Alternatively you may call us on 01293 541444 (local rates apply). This line is open to receive calls on Monday to Friday between 10:00 – 16:00 (GMT).

Data Protection Explained

Data protection is a matter of trust and your privacy is important to us. We shall therefore only use your name and other information which relates to you in the manner set out in this Privacy Policy. We will only collect information where it is necessary for us to do so and we will only collect information if it is relevant to our dealings with you.

We will only keep your information for as long as we are either required to by law or as is relevant for the purposes for which it was collected.

You can visit the Site and browse without having to provide personal details. During your visit to the Site you remain anonymous and at no time can we identify you unless you have an account on the Site and log on with your user name and password.

This privacy policy explains the following:

What information Flawless Lashes Limited may collect about you. How Flawless Lashes Limited will use information we collect about you. Your choices regarding the personal information you have provided to us. The use of cookies on Flawless Lashes Limited website. The website contains hyperlinks to websites owned and operated by third parties. These third party websites have their own privacy policies, including cookies, and we urge you to review them. They will govern the use of personal information you submit or are collected by cookies whilst visiting these websites. We do not accept any responsibility or liability for the privacy practices of such third party websites and your use of such websites is at your own risk.

THE INFORMATION WE COLLECT

In order to provide you with the full range of services, we collect personal information from you when you shop on the Site. We use this information to make your shopping experience as easy and enjoyable as possible.

We collect, store and process your data for processing your purchase on the Site and any possible later claims, and to provide you with our services. We will collect your:

  • Name
  • Email address
  • Billing address
  • Delivery address (if different)
  • Telephone or mobile number

USE OF YOUR PERSONAL INFORMATION

You must only provide to us or the Site information which is accurate and not misleading and you must keep it up to date and inform us of changes.

We will use your personal information listed above to:
  • Contact you in relation to the order you have placed on the website.  
  • Administer your account with us.
  • Provide services to you in the way of sending goods to your address.
  • Send you information we think you may find useful or which you have requested from us, including information about our products and services. Subject to obtaining your consent we may contact you by email with details of other products and services. If you prefer not to receive any marketing communications from us, you can opt out at any time.
  • We will use your IP address to identify the location of users, the number of visits from different countries and also to block disruptive use; to analyse and improve the services offered on Flawless Lashes Limited. e.g. to provide you with the most user-friendly navigation experience.

Where Flawless Lashes Limited proposes using your personal information for any other uses we will ensure that you are notified. You will also be given the opportunity to withhold or withdraw your consent to use your information other than as listed above.

DATA PROTECTION

As set out above, Flawless Lashes Limited is committed to safeguarding your personal information. Whenever you provide such information, we are legally obliged to use your information in line with all laws concerning the protection of personal information, including the Data Protection Act 1998 (these laws are referred to collectively in this Privacy Policy as the “data protection laws”). We will keep your information confidential except where disclosure is required or permitted by law (for example to government bodies and law enforcement agencies).

We will never pass on your details to third parties for marketing purposes but we may pass your data on to a third party only to:

  • Make delivery of the product to you (for example to our courier or supplier).
  • Make a payment transaction with merchant bank or or Paypal (view PayPal Privacy Policy here).

We provide them only with the information they need to perform their function. We use the latest secure server technology to ensure your information is protected to the highest standards. We use encryption to safeguard your credit card information and only accept orders from web browsers that permit communication through Secure Socket Layer (SSL) technology – this means you cannot inadvertently place an order through an unsecured connection.

COOKIES

Flawless Lashes Limited also uses cookies and collects IP addresses (an IP address is a number that can uniquely identify a specific computer or other network device on the internet). We use analysis software to look at IP addresses and cookies for the purpose of enhancing your user experience. This information is not used to develop a personal profile of you and the log files are regularly purged.

CONSENT

By entering your details in the fields requested, you enable the Flawless Lashes Limited to provide you with the services you select. By submitting data to us or using the Site, you consent to our use of your data in the manner set out in this Privacy Policy.

CHANGE TO OUR PRIVACY POLICY

This privacy policy may be updated from time to time so you may wish to check it each time you submit personal information to the Site. The date of the most recent revisions will appear on this page.

This policy was last modified on 01/07/2017.