At Flawless Lashes by Loreta, your satisfaction is what drives us to ensure we do right by you through our entire range of products.

If you’re looking to return or exchange your order for whatever reason, we're here to help! You can return your product for store credit or a refund to your original payment method within 14 days of receiving your item(s).

What items can be returned?

  • Items that have been damaged during shipping, provided we’re notified within five working days after the parcel is received. (Please note that we have a right to ask for proof/photos.)
  • Items ordered by mistake, providing the packaging hasn’t been opened.
  • Faulty items. (Please note that we can’t check some items before shipping due to hygiene purposes.)
  • Items where you’ve simply changed your mind.

What items can be exchanged?

  • Unused/unopened items,
  • Faulty items.
  • Items damaged during transition.
Please note:
There might be an extra shipping cost if you would like to exchange a product because you’ve changed your mind or purchased the wrong item.

In what condition can items be returned?

  • Unused.
  • In original packaging.
  • Safely packed, to avoid any damage during transition.

How to initiate a return or exchange

Please ensure you contact our customer care team by email at