Frequently asked questions

TRAINING

Please check out our training page to find the training nearest to you. Alternatively, we are more than happy for you to take one of our online courses.

Though Loreta has retired from teaching within the academy, our online training courses are the next best thing! Both Advanced Volume Lash and Lash & Brow Lamination training have been created with Loreta and under her supervision. Through pre-recorded audio and visuals, Loreta will talk you through each module and give her own helpful tips and tricks along the way. You can be assured you are training with the best.

Yes, all of our online courses are accredited with Lash Inc. and Associated Beauty Therapists (ABT).

Our online training courses offer all the benefits of in-person academy training. Flawless Lashes Online Courses will give you in-depth training in Advanced Volume Lash and Lash and Brow Lamination, with no pressure or the inconvenience of a classroom full of students. Learn at your own pace from the comfort of your home, knowing that you are taking a course established by lash masters and accredited by ABT. All our online training courses are recorded and presented in high-quality 4K video, so you will be seeing even more than you would trying to look over a trainer’s shoulder during academy sessions.

We also offer a variety of ‘after training’ benefits, such as lifetime course access, kits, a certificate upon completion and a 15% life-long Flawless Lashes student discount.

- Do you have a PTLLS certificate? This is only required if based in the UK.
- Do you have 2-4 years’ of experience in 'Classic' lashes?
- Do you have two years’ experience in 'Volume' lashes?
- Do you hold awards in eyelash extensions? (If not, don’t worry, we might love your work!)

Have you already trained with Loreta and passed with flying colours? If you tick only a few of these requirements, don’t be afraid to get in touch, as we might find a solution.

PRODUCTS

Yes, but this can vary from country to country based on your insurer requirements. In the UK, most insurers require you to conduct a patch test 48 hours before treatment. You MUST check with your insurer as to what they require before conducting any treatment that requires a patch test.

None of our products are tested on animals.

It depends on the product, as some products require you to store them slightly differently to others. However, we generally recommend that you store them in a cool, dry place away from high humidity.

For example, our lash adhesive must be stored in a cool, dry room away from high humidity or sunlight. We recommend that you store your glue in an airtight container. Read more about this.

Our lash extensions and lash & brow lift products do not contain any notable harmful ingredients for pregnant clients and should be safe when applied correctly by a trained professional. However, we do recommend that they consult with their GP first, as every pregnancy is different.

Unlike other lash serums, our Lash Wizard does not contain the hormone ‘Kariprost’, which is used to increase blood flow, helping the lashes to grow. This hormone is harmful during pregnancy, so we do not include any in our lash serum, instead opting for more nourishing ingredients, such as Vitamin B, Keratin and Hyaluronic Acid. This makes our serum safer to use during pregnancy, but we always recommend consulting with a GP first before using any new products.

Please make sure you check the full contents of your parcel when you receive it and advise us of the issue within five days of receipt. Please email us at: shop@flawlesslashesbyloreta.com, providing your order number, a description of the issue, and photos. We might not be able to refund or replace the item if you contact us more than five days after receipt of the parcel. If a product is missing, we will issue a refund or replacement as soon as we have completed an investigation.

ADHESIVE

Use this text to answer questions in as much detail as possible for your customers.

The choice of adhesive depends on your experience, room temperature and humidity. If you work in a low humidity environment (10-50%) and you are fast lasher, we highly recommend Fame adhesive. It is medium in consistency, so you might need to pick up more adhesive. First, isolate the natural lash, then dip the extension into the glue and quickly place on the natural lash. Please note that Fame is a very fast-drying glue. If you experience high humidity, it is best to use JetSet Pro, and always pick up more glue. JetSet Pro is best used in humid environments of 50-70%. Like with Fame, it’s very fast-drying. The higher the humidity, the faster the adhesive cures during transition of the extension to the natural lash. In higher humidity, we advise replacing a drop of glue every 20 minutes, to get the best retention. If you need additional help, please contact us at info@flawlesslashesbyloreta.com.

All our adhesives are low odour, which is better for clients and yourself. You must do a patch test on every new client, or if you change adhesive. Please remember that patch tests don’t completely guarantee that the client won’t have a reaction on the day. If your client has experienced sensitivity or allergy to lash adhesives in the past, it is likely she/he will react to our adhesive, as all adhesives contain cyanoacrylates, which is the main allergen. There is also the possibility that the client is allergic to the glue pigment, in which case, it will be best to choose clear glue. We have a comprehensive blog post about allergies, which you can find here.

Pigments can separate if the bottle has not been used recently. Make sure that you shake the bottle for two minutes before trying a drop. You might need to discard the first drop, as adhesive in the neck of the bottle might not mix properly. If it hasn’t worked, shake the bottle one more time.

If you have no success, make sure to check that the glue adhesive is within its sell-by date, as it may need to be replaced. Contact us at info@flawlesslashesbyloreta.com if you are still having problems with your pigments separating.

If your client is reacting to your adhesive and you have not experienced it before or they are reacting to an adhesive you have used on them previously, this can happen particularly in winter due to higher usage of indoor heating. This will make the air in a room drier. Fumes from the glue are attracted to humidity and when the room is dry, it will direct itself to the eyes, nose, and mouth, causing irritation. We recommend the use of a humidifier in winter to counteract this.

Another reason could be that if your client’s eyes were half open during the treatment, fumes could easily go into them. In this case, your client can experience chemical burns, seen as a red line in their eye or an allergic reaction which is not usually an issue when the eyes are closed. Use a lash mirror to make sure your client’s eyes are properly shut throughout the treatment.

Being a lash artist is not easy. Clients will always believe that they’ve reacted to glue, but this is not necessarily the case. Sometimes they can react to a cleanser, primer, eye pads etc. Always read the ingredients listed on the product and take allergen information from clients to prevent redness and irritation to the skin. Our Flawless Protective Eye Gear can also help reduce the risk of any redness or irritation in the under-eye area. You can hold the transparent plate in place below the eye and catch any product that may soak into the skin and cause it to react.

Even if you do everything correctly, your clients may develop sensitivities or allergies, as we are using chemicals. When this seems like the best explanation for the issue, direct them to see a doctor.

This could be for various reasons, such as change of season, if they have had any other beauty treatments done recently, a change of business location etc. Over time when having lash extensions, your clients may develop sensitivities or allergies, owing to the use of chemicals during lash treatments. We have an interesting and comprehensive blog about this. 

A patch test is required for new clients and for any changes of adhesive (type used or formula). Patch tests must be carried out between 48 to 24 hours prior to treatment. Apply five shorter extensions across the lash line on each eye, and leave for 24 hours. If there is no irritation, then the adhesive can be used for the full application. Patch tests are a useful indicator, but do not guarantee 100% suitability, as a larger amount of adhesive is used for the full application.

LASHES

Our lashes are made of PBT Fibers. Silk or Mink is simply the name manufacturers come up with to help customers make an association with the softness or textures.  Our products do not include any real silk or mink products.

If applied incorrectly and not considering the health of a client’s natural lashes, then any lash extensions can be bad. We pride ourselves on our knowledge of the science of lash education, as well as the final look. Made with a safety-first mindset, our pre-made fans are fully tested so as not to exceed a healthy weight. Also, they are heat-bonded, not glue-bonded, so they’re some of the biggest and lightest fans you’ll find. For example, a 4D fan made with 0.07 lashes would weigh 0.136mg. By comparison, our 8D pro-made fans weigh the same!

Our pre-made lashes have 400 single-length fans per tray. Additionally, you can choose between 6D-10D (lashes per fan), curls C, CC and D, and 8–15mm lash lengths.

Our pre-made fans are all meticulously handmade and thoroughly examined to ensure you are receiving fans that reach our high ‘Flawless’ standard. That is why they take longer than our other lashes to restock.

TWEEZERS

Most of the tweezers in our range are hand-finished. So even when purchasing the same type of tweezers used before, there is a chance it may be slightly different owing to the handmade manufacturing process. Try to grab the fan in a different part of the tweezer foot.

All lash artists have different habits, i.e. the way they hold tweezers, where they grab the fans, etc. There are many Volume application techniques, and not every tweezer is designed to work for every technique. We recommend our Dumont tweezers for rocking or wiggle techniques only. But try to avoid using the very end of the tweezer foot. If you are using a different technique but like using the tip of the tweezer, we would recommend our Flawless Volume tweezers.

If you like to grab the fan further down the foot of the tweezer, Easy Fan tweezers are perfect. Please check on the individual product pages of our website, to see if tweezers are suitable for the technique you are using. If they are, you might need to adjust the position of your hand on the tweezers, change the pressure applied or also try different pick up spots on the foot. If this still doesn’t work, please contact us.

All our tweezers are hand-finished so each one is slightly different. Also, tweezers shape to the user after a few uses. You might need to adjust the position of your hand on the tweezers, change the pressure applied to the tweezers or also try different pick up spots on the foot. If this still doesn’t work, please contact us as we have a two-week satisfaction guarantee.

All our tweezers are checked by hand before shipping. If your tweezers arrive damaged, please contact us as soon as possible (within five days of receipt) providing your order number and pictures. If your tweezers break or end up bent after they’ve been dropped, we are unable to refund or replace the tweezers.

Our new Mega Volume tweezers is similar to the 90 Degree but features a longer foot. Because of the wider surface, you can hold the fanned out multiple volume lash extensions with different parts of the tweezer’s foot. E.g. closer to the tweezer’s foot, in the middle, or via the tip of the tweezers. 

ORDERS

If you wish to amend your order, we will do all we can to help you, providing that your order has not yet been shipped. However, you must contact us as soon as possible after placing your order, quoting your order number at the same time. Please email our customer care team at info@flawlesslashesbyloreta.com. If you wish to add to your order, then you will need to place a new order. We will ship both orders at the same time and refund you the shipping cost paid for the additional product(s).

If your order has not been shipped yet, we might be able to change this for you. Email us ASAP quoting your order number and what you would like to change. If your order is in transit or you have received your order, you have five days from receipt to let us know and return the product with your order number to: Flawless Lashes Ltd, Unit 2 Oak Cottage, County Oak Way, Crawley, RH11 7ST, UK. We recommend that you use a tracked service and pack the products appropriately. We will check the item on receipt and resolve your query from there.

Please contact us ASAP. We will try our best to amend this for you. If the order has already shipped, we won’t be able to change it. Alternatively, you can update your address in your account settings before placing your order.

As long as you are a trained professional, you can purchase from us.

Invoices can be viewed and downloaded from your account once you have logged in. If you can’t find it, contact us and we will help you to find it. Email us at info@flawlesslashesbyloreta.com.

DELIVERY AND SHIPPING

Yes, all of our shipments have a trackable service. Your tracking number is usually shared with a confirmation email of your shipping. If you have not received this email, please check your junk mail, and if you still cannot find it please contact us. Alternatively, if you have an account you will be able to view your order and track from there.

Please check the tracking information provided by your shipping confirmation email and contact the shipping courier (we only ship via DHL or DPD). For more information or if you are unable to get in touch with the courier service, please contact us at info@flawlesslashesbyloreta.com.

International shipments (including the EU Zone, as of 1st January 2021) are subject to import fees, duties and taxes, which are levied once a shipment reaches its destination country, in addition to the brokerage fees/custom clearance charges which may be imposed by the carrier. These charges must be paid by yourself. We have no control over these charges. If an international shipment is refused and/or returned, any taxes, duties, custom fees, brokerage fees or shipping charges incurred from this return, will be the responsibility of the customer. Goods from refused or returned orders will be refunded once the sender (Flawless Lashes) has received them. In this instance, original and/or return shipping fees will not be refundable.

With European orders, we have seen a slight delay due to new customs clearance processes in place across Europe. You will need to make sure you pay all customs and duty charges on time to avoid any further delays. We do not charge these fees, the customs clearance in your country does, so please keep an eye on emails or letters that provide details on how to pay those charges.

ACCOUNT AND DISCOUNTS CODES

You can shop without creating an account, but if you register with us you’ll receive benefits such as being able to track your orders, review past purchases, keep in the loop with hot offers, learn about new product launches and save your address and payment details for a quicker checkout next time.

Your username is the email you have used to sign in. For forgotten passwords, click ‘Forgotten Password’ when logging in to receive a link to reset your password.

Discount codes are case sensitive, so please check the spelling and capitalisation. You may want to check that your code has not expired as most of our codes have an expiration date. Please note that discounts will not be active during sale periods, as in most cases our sale prices will be bigger than your discount code amount.

WHOLESALE & DISTRIBUTION

We have a selection of products that are already wholesale on our website, but if you require a larger quantity or different products not listed, please contact our customer care team at info@flawlesslashesbyloreta.com.

We are happy that you are thinking of joining the Flawless distribution family! Get in touch today by filling out this online form with as much information about your business as possible.

Our distributors are standalone partners who apply their own prices and operate their own offers. They might choose not to follow our special offers.